How do I return an item?

How Our Return Policy Works:
• All shipping charges must be paid for by the customer, unless items are damaged upon arrival
• Café products or any unopened tea/coffee can be exchanged or returned within 30 days of purchase.
• Café products must be unused and in new condition upon receipt. If found damaged or used, Lola Savannah Coffee Company will not be able to issue a refund.
• Returns or exchanges require a receipt. Payments made via credit card can be credited back to the original card used, or a store credit can be issued.
• For returns on any items from an order that received FREE Shipping, the original shipping savings associated with the returned item(s) will be deducted from the refund amount unless the return was due to an error on our part.

If you have any questions, comments or concerns, please feel free to call us toll free at 1-888-663-9166

Our return shipping address is:
Lola Savannah Coffee Company
720 W. 6th St.
Houston, TX 77007-2423 USA